Refund policy
At Multimedia Australia Pty. Ltd. we are committed to publishing software products and providing services of exceptional quality that are easy to use. In the event you are not satisfied with your purchase, this refund policy explains when we will give a refund.
Refunds for Web hosting, domain name registrations and search engine submission are subject to the refund policy at http://www.hostingreliance.com/refundpolicy.php.
To help you ensure that our products are perfect for your requirements, free, fully-functional trial versions of most Multimedia Australia software products are available to download from our website. Comprehensive product and service information is also available. To help you make the right decision, you can also contact a customer service representative.
If you require help using or otherwise installing our software, free technical support is available through our priority SupportBase.NET service.
We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection.
The two lists below have been supplied by the Queensland Government's Department of Tourism, Fair Trading and Wine Industry Development; they outline your rights to a refund:
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:
- Have a fault that you could not have known about at the time of purchase;
- Are not the same as the description provided by the salesperson or advertisement;
- Do not match the sample you were shown at the time of purchase; and/or
- Do not do the job as you were led to believe.
You are not entitled to a refund if you:
- Simply change your mind or no longer want the goods;
- Realise you can't afford the goods;
- Found the same item at a cheaper price elsewhere;
- Chose the wrong size or colour;
- Knew about the particular fault prior to purchase; and/or
- Were responsible for causing the fault.
(Refund information supplied by the Queensland Government. Copyright © The State of Queensland (The Department of Tourism, Fair Trading and Wine Industry Development) 2004 (http://www.fairtrading.qld.gov.au). Information was valid at the time of first publication. Please refer to http://www.fairtrading.qld.gov.au for the latest information.)
If you are entitled to a refund, you can choose between a refund, exchange or we may attempt to correct the problem for you.
Please note that after making your purchase for a software product, you will be supplied with a registration code. Registration codes are changed on a regular basis to deter illegal software piracy. The registration code you are supplied upon completion of your order is valid for the current version of the product available to download from our website, not necessarily the trial version you may have downloaded on a previous occasion.
Since you may not have a physical product to return when requesting a refund for an electronic purchase, we may require you to deactivate the product and/or sign a declaration that you will discontinue use of the product prior to completing your refund.
The information throughout this document is subject to/in addition to any other legal rights you may have under Queensland legislation.
Please note that Multimedia Australia Pty. Ltd. operates a large number of websites. This refund policy applies only to Multimedia Australia Pty. Ltd. software products and services. Products purchased from other publishers may be subject to other refund policies.
In the event you would like to request a refund/exchange under our refund policy, please contact us.